Last updated: August 2026
At Sweet Squishies, protecting your personal information is just as important to us as delivering comforting toys to your door. Because we are based in Ontario and ship exclusively across Canada, our privacy practices are designed to comply with Canada’s federal privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. What Personal Information We Collect
To provide a smooth shopping and livestream experience, we collect only the information we need:
- Order details: Your name, email address, phone number, and Canadian shipping address so we can process and deliver your squishies.
- Payment information: Payment details are handled securely by third-party payment processors. We do not see, store, or have access to your full credit card number.
- Unboxing videos: For damage claims, you may submit a continuous unboxing video. These videos may contain personal information, such as your voice, hands, or parts of your home.
- Technical data: Basic cookies, device identifiers, and IP addresses help our website operate correctly and keep your shopping cart updated.
2. How We Use Your Information
Under PIPEDA’s “Identifying Purposes” principle, we use your information only for the purposes for which it was collected:
- To pack, ship, and deliver website and livestream orders.
- To communicate with you about your order or respond to support requests.
- To review submitted unboxing videos solely to validate quality or transit-damage claims.
3. How We Share Your Information
We do not sell your personal information. We share only the minimum information required with trusted service providers that help us operate Sweet Squishies, such as secure payment processors and Canadian shipping carriers.
4. How Long We Keep Your Data
We retain your information only as long as necessary to fulfill orders and meet our legal and business obligations.
- Customer and order records are kept for standard tax and accounting purposes as required by law.
- Unboxing videos submitted for claims are securely deleted after the 15-day return window has passed and the claim has been fully resolved.
5. Keeping Your Data Safe
We take the security of your information seriously. Our Hostinger and WooCommerce storefront uses HTTPS/SSL encryption during checkout, and we use access controls to help protect your information from unauthorized access.
6. Your Privacy Rights
As a Canadian shopper, you may have rights under PIPEDA to:
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate information, such as a typo in your shipping address.
- Withdraw your consent or request deletion of your account data, subject to legal and business requirements.
7. Contact Us
If you have questions about how we handle your information or want to exercise your privacy rights, please contact us at support@sweetsquishies.com.