Return & Refund Policy

We want your experience with Sweet Squishies to be as comforting as our products. Because our store relies on the fun and surprise of blind-box mechanics, we have strict but fair rules to protect the experience for everyone.

Please read this policy carefully before placing your order.

1. The 15-Day Return Window (Unopened Items Only)

You have 15 days from the date your package is delivered to request a return or report an issue.

To qualify for a standard return, an item must be in the exact condition in which you received it: completely sealed, unopened, and in its original packaging.

After 15 days have passed from the delivery date, we cannot offer a refund or exchange.

2. All Sales Are Final on Opened Blind Boxes

Because our products are interactive, collectible blind boxes, all sales are final once the sealed packaging has been opened.

We do not offer returns, exchanges, or refunds for a change of mind, receiving a duplicate style, or not receiving the color you wished for. The surprise and randomized mechanics are a core part of the Sweet Squishies experience.

3. Exceptions: Quality Defects and Transit Damage

We stand behind the quality of our products. We may provide an appropriate resolution—such as a replacement, store credit, or refund—only for the following qualifying issues:

• Factory defects: Noticeable manufacturing errors, severe paint flaws, or structural glue failures.
• Transit damage: An item that arrives physically broken, crushed, or punctured because of rough handling by the shipping carrier.

4. Mandatory Unboxing Video Requirement

To submit a factory-defect or transit-damage claim within the 15-day window, you must provide a clear, continuous, and unedited unboxing video when you receive your package.

• Start recording before cutting the shipping tape or opening the mailer.
• Clearly show the shipping label and every side of the sealed package.
• Open the package and inspect the items on camera in one continuous, uncut recording.

This video helps us determine whether the issue occurred before shipping or resulted from compression or handling during transit. Claims submitted without a valid, continuous unboxing video will not be accepted.

5. Our Two-Way Proof Guarantee

To promote a fair review process, we use a “two-way proof” system. Our fulfillment team takes detailed, time-stamped photographs of every order immediately before it is boxed. These photographs document the condition of your items when they leave our facility and complement the unboxing video submitted with your claim.

6. How to Start a Return or Submit a Claim

If you need to return an unopened item or have discovered a qualifying defect on camera:

1. Email support@sweetsquishies.com within the 15-day window.
2. Include your order number in the subject line.
3. Briefly describe the issue or reason for the return.
4. For a defect or damage claim, attach the continuous unboxing video (or a viewable cloud link) and clear, well-lit photos of the affected item.

Our team will review your request against our pre-shipment photographs and respond with an appropriate resolution.